Careers

About the Role

At Northwood Oaks Veterinary Hospital, we pride ourselves on delivering exceptional veterinary care with a focus on compassion and client satisfaction. Our front desk team plays a pivotal role in the functionality of our hospital, including creating a welcoming environment for our clients and their pets.

Job Summary:

We are seeking a friendly and professional Veterinary Client Service Representative who excels in client communication. The ideal candidate will be the first point of contact for our clients, providing outstanding service and ensuring a positive experience for both clients and their pets.

Key Responsibilities:

• Greet clients and their pets warmly upon arrival, ensuring a welcoming atmosphere.
• Manage appointment scheduling, confirmations, and follow-ups.
• Answer incoming calls promptly and professionally, addressing client inquiries and scheduling appointments.
• Handle client communications regarding medical updates, reminders, and general inquiries.
• Process payments, maintain accurate client records, and manage front desk operations.
• Collaborate with veterinary staff to ensure seamless client experiences.
  
  
  

Qualifications:

• High school diploma or equivalent; associate degree or higher preferred.
• Previous experience in a customer service role, preferably in a veterinary or medical setting.
• Excellent verbal and written communication skills.
• Comfortable handling high-volume phone interactions with professionalism and empathy.
• Proficient in computer systems and scheduling software.
• Ability to multitask and remain organized in a fast-paced environment.
  
  
  

Preferred Qualifications:

• Experience with veterinary practice management software.
• Knowledge of veterinary terminology and procedures.

Benefits:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

Think you’re the Veterinary Receptionist we’ve been dreaming of? Awesome! Join our team and see the difference we can make in our clients’ and patients' lives! 

Diversity, equity, and inclusion are core values at Northwood Oaks Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.